Products and Services

Mystery Shopping

Relationship Selling

Real Estate

Branding and Messaging

The W.E.L.L. System

What Excellence Looks LikeTM

Emphasis in this process is on positive aspects of the service journey, rather than pointing out deficiencies in technique, creating a strategic partnership process that involves managers and their teams. It is also a key element in the development of successful service professionals by defining what service excellence looks like in each role and task. Bridging the disconnect between expectations and performance is one of Crystal Hospitality Group's specialties, and it can lead to the satisfaction of both sides of what is all too often a difficult divide that has a quantifiable impact on guest and member satisfaction surveys, brand loyalty, and bottom line financial performance.


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© 2017 Crystal Hospitality Group

Crystal Hospitality Group

1704-B Llano Street, Suite 252

Santa Fe, NM 87505

(912) 660-6760